Allgemeine Geschäftsbedingungen für unsere Dienstleistungen
These terms and conditions apply to all services of Klarbescheid within the scope of digital notice analysis and provision of prepared documents.
Klarbescheid operates a digital referral platform for checking citizen's benefit notices. The services include:
Important: Klarbescheid does not provide legal advice itself. The automated AI analysis represents a technical assistance. Legal advice and representation occur exclusively through the referred specialist attorneys, who act in their own name and on their own account.
The usage contract with Klarbescheid for analysis and attorney referral comes into effect when you use our services. The referral service is free for you.
Attorney costs: A separate mandate contract is concluded directly between you and the referred specialist attorney. The amount of attorney fees is based on the Attorney Fees Act (RVG). In case of successful objection, the job center covers these costs pursuant to § 63 SGB X. The attorney will inform you in detail about the cost structure.
Users ensure that the submitted documents (notices) are complete, legible, and truthful.
By using the referral service, you expressly agree that your personal data (name, contact data, address), the uploaded notices as well as the AI analysis results are forwarded to a specialized specialist attorney in social law. This forwarding is an essential part of our service and occurs for the purpose of legal review and representation.
The attorney referral is non-binding. You are not obliged to commission the referred attorney. The attorney will contact you to discuss the next steps.
Klarbescheid is liable for the referral service according to statutory provisions. In case of intent and gross negligence, we are liable without limitation. In case of slight negligence, we are liable only for breach of essential contractual obligations; in this case, liability is limited to the contract-typical, foreseeable damage.
No liability for attorney services: Klarbescheid assumes no liability for the quality, correctness, or success of the attorney advice and representation by the referred specialist attorneys. These act independently and are subject to professional obligations pursuant to BRAO. Claims from attorney activities are to be asserted directly against the commissioned attorney.
Consumers have a right of withdrawal according to statutory provisions. Details and a form can be found in the withdrawal notice within the application.
WiderrufsformularGerman law applies. Place of jurisdiction is, as far as permissible, Berlin. Should individual provisions be ineffective, the effectiveness of the remaining regulations remains unaffected.
Pursuant to Article 50 of Regulation (EU) 2024/1689 (EU AI Act), we inform you about the use of AI in this service:
This system is classified as a limited-risk AI system pursuant to Annex III of the EU AI Act.
The purpose of the system is the automated analysis of citizen's benefit notices for possible errors using machine learning methods.
Disclosure: Users are informed that they are interacting with an AI system.
Capabilities: The system can extract document content, recognize patterns, and identify potential errors.
Limitations: The AI analysis is not error-free and does not replace professional legal review.
The results of the AI analysis are reviewed by specialist attorneys before being used in legal steps.
Intervention possibility: Users can have the AI results reviewed and corrected by a specialist attorney at any time.
You have the right to complain to the national AI supervisory authority if you believe this system infringes your rights.
The responsible German supervisory authority is: Federal Office for Information Security (BSI).
The AI-generated analyses, recommendations, and documents are for informational purposes only. They do not constitute legal advice.
No accuracy guarantee: We do not guarantee that the AI analysis will identify all possible errors in the notice or that the results are accurate in every case.
Results should always be reviewed by a qualified specialist attorney in social law before taking legal action.
Our liability for damages directly or indirectly resulting from the use of the AI analysis is limited to cases of intent and gross negligence, as far as legally permissible.
The user is responsible for deciding whether and how to use the AI results and whether to take legal action on this basis.
Uploaded documents: Deleted immediately after successful forwarding to the attorney, at the latest after 7 days.
Analysis results: Automatically deleted after 30 days, unless statutory retention obligations apply.
Anonymized data: Stored for statistical purposes and cannot be linked to individuals.
Right to deletion: You can request deletion of your data at any time at info@klarbescheid.de
Right to data export: You can request a copy of all stored data.
Data minimization: We only process data necessary to fulfill our services.
Pursuant to the new EU Product Liability Directive for AI (2025)
We have taken appropriate measures to ensure the safety and conformity of our AI system.
Safety measures: Regular testing, validation of results, human oversight, transparency to users.
Defect notification: If you discover defects or security issues with our AI system, please report them immediately to info@klarbescheid.de
Procedure: Send a request to info@klarbescheid.de with the subject 'AI Explanation' and your analysis ID.
This is automatically done through forwarding to a specialist attorney. For additional review, please contact info@klarbescheid.de
In case of violations of the EU AI Act, you can complain to the competent national supervisory authority:
Federal Office for Information Security (BSI), Postfach 20 03 63, 53133 Bonn, Germany
Email: info@bsi.bund.de | Web: https://www.bsi.bund.de
For technical documentation pursuant to Article 11 AI Act: info@klarbescheid.de
